You Can’t Change Other People

“You can’t change other people. You can only change how you respond to them.” I first heard this life lesson from a mentor when I was a newly minted supervisor 30 years ago. At the time I was struggling with how to manage several very difficult personalities on my team. What I learned in that important conversation with Tiona has served me in many, many life situations.

People are who they are, and you can’t change that. Yet how much time do you spend trying? If you’re like most people, a lot. And you probably find that your efforts, like mine, lead to feelings of anxiety, resentment, maybe anger, and sometimes even guilt. And frustration, lots of that. Because what’s the matter with you, that you can’t “help” them see the “right” way to see the situation, or the “right” way to behave?

There’s nothing wrong with you – you just need to shift your focus from them back to yourself. E.g., What story are you telling yourself? What emotional state are you bringing to the conversation? What is your habitual reaction to how they speak or behave? What would you rather be doing in the conversation?

A story to illustrate: Last week I attended a business-networking event where I met several new and interesting people. One of them, Patrick, is upbeat and full of energy, and we immediately fell into a spirited conversation. We are both into self-improvement and believe in the power of Positive, so we discovered much we had in common.

At one point, Pat spoke of a situation where he’s having problems remaining positive. He owns a small business that employs a dozen people and for which he is the primary rainmaker/sales person. He loves his work – most of the time. His primary contact at the company’s largest customer is a very aggressive (and sometimes almost nasty) manager who constantly seeks to provoke his “opponent” in every conversation. From experience, Pat believes that this client interprets any sign of weakness as a signal to “go in for blood and finish the kill.” Pat figured that going eye-to-eye with this guy was the only way to survive – so when the client pushes, he pushes back. The tactic seems to work, but Pat feels drained by encounters, and dislikes having to behave that way.

“So,” he asked me, “how can I influence him to change?” I smiled. Then I offered the same advice that began this article: You can”t change other people, you can only change how you respond to them.

The story Pat’s telling himself is, “I must stand up to this guy – that’s the only way I can succeed.” Thus he’s approaching every meeting in a mood of intimidation mixed with determination, and his habitual reaction has been to match aggression with aggression, which makes every conversation a battle in which he must hold his ground.

“What would you rather be doing in the conversation?” I asked. Pat said he’d like to get the business but without feeling like he’s been in a fight. So I showed him two simple practices that may help him to succeed in a different way.

First, the verbal skill of Yes, And… This is the foundational language skill we see in Improvisational acting, where the goal is to embrace what comes at you, then build on it to keep the action going. Yes, And is the opposite of Yes, But. Rather than trying to push back on everything this client says, try Accepting it (the Yes) and then Building on what he says (the And…). In other words, let it be a conversation rather than an argument; and notice what happens.

I also taught Pat a quick physical skill to help him shift his presence in the conversation. Pat’s instinctual reaction to his client’s aggression is to Resist. The way this shows up in his body is that he plants both feet, squares his shoulders, and leans forward – sort of like a lineman in US-style football.

The part that works here is his footing – both he and his client need to feel that Solidity. But by always facing off with the client, Pat is constantly “taking a hit,” or absorbing all that negative energy, which is why he feels tired.

So we worked to combine Flexibility with Solidity. I had Pat keep his feet solidly planted, and pull one foot back just a few inches. Then I had him pivot slightly at the waist so that he faced me at an angle. This small shift allows him to deflect the hit, or watch it pass, rather than taking it on the chest.

This physical shift can allow Pat to embody the spirit of Yes, And… as well as support an emotional shift from aggression (solid and inflexible ) to assertive (solid yet flexible). If Pat changes how HE shows up in the conversation, the conversational dynamic will shift even if the other person remains as stubborn as before. And hopefully Pat can emerge from his next negotiation with a contract AND his energy intact!

Do This For Yourself

Is there someone in your personal or professional life with whom you wish to have a different (aka better) relationship? Work through these steps to create a new response for yourself.

1. What story are you telling yourself about that other person? e.g. Joe always does this… or Chris never does that…
2. What emotional state does that invoke in you, even before you start? When you acknowledge your emotion, you give yourself more power to change it.
3. What is your habitual reaction to how they speak or behave? Do you shrink, tense up, get quiet, turn sarcastic, push back, panic?
4. What would you rather be doing in the conversation? Use your power to choose. Name the feeling you’d like to hold when you are in relationship with that person – in other words, how do you want to feel when you are around them? Confident? Caring? Loving? Valued? Accepting? Calm?
5. What body posture would match that feeling? How would you stand, sit, or breathe? Would you be leaning forward, or back? Where would your center of gravity land?
6. Practice the new posture and the new story for awhile, in non-stressful situations, to help your system get used to it.
7. Then try it in the real conversation, and notice what happens when YOU show up in a different way!

Remember: you are half of every conversation; if you shift, so will that next conversation.

Say Cheese: 15 Fascinating Facts About Smiling

Ken recently contacted me to share an article he thought my Happiness audience would also enjoy — on Smiles.  Of course!  Ken’s audience is nurses (www.nursingschools.net), so he’s really grounded his research in the medical world — proving that smiles are GOOD FOR YOU!

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Everyone loves the quote “laughter is the best medicine,” and as a nurse, you have probably even experienced the benefits of smiling and laughter with your patients. In fact, smiling can boost your mood and even your immune system. Keep reading for more fascinating facts about our smiles.

1. Forcing yourself to smile can boost your mood: Psychologists have found that even if you’re in bad mood, you can instantly lift your spirits by forcing yourself to smile.
2. It boosts your immune system: Smiling really can improve your physical health, too. Your body is more relaxed when you smile, which contributes to good health and a stronger immune system.
3. Smiles are contagious: It’s not just a saying: smiling really is contagious, scientists say. In a study conducted in Sweden, people had difficulty frowning when they looked at other subjects who were smiling, and their muscles twitched into smiles all on their own.
4. Smiles Relieve Stress: Your body immediately releases endorphins when you smile, even when you force it. This sudden change in mood will help you feel better and release stress.
5. It’s easier to smile than to frown: Scientists have discovered that your body has to work harder and use more muscles to frown than it does to smile.
6. It’s a universal sign of happiness: While hand shakes, hugs, and bows all have varying meanings across cultures, smiling is known around the world and in all cultures as a sign of happiness and acceptance.
7. We still smile at work: While we smile less at work than we do at home, 30% of subjects in a research study smiled five to 20 times a day, and 28% smiled over 20 times per day at the office.
8. Smiles use from 5 to 53 facial muscles: Just smiling can require your body to use up to 53 muscles, but some smiles only use 5 muscle movements.
9. Babies are born with the ability to smile: Babies learn a lot of behaviors and sounds from watching the people around them, but scientists believe that all babies are born with the ability, since even blind babies smile.
10. Smiling helps you get promoted: Smiles make a person seem more attractive, sociable and confident, and people who smile more are more likely to get a promotion.
11. Smiles are the most easily recognizable facial expression: People can recognize smiles from up to 300 feet away, making it the most easily recognizable facial expression.
12. Women smile more than men: Generally, women smile more than men, but when they participate in similar work or social roles, they smile the same amount. This finding leads scientists to believe that gender roles are quite flexible. Boy babies, though, do smile less than girl babies, who also make more eye contact.
13. Smiles are more attractive than makeup: A research study conducted by Orbit Complete discovered that 69% of people find women more attractive when they smile than when they are wearing makeup.
14. There are 19 different types of smiles: UC-San Francisco researcher identified 19 types of smiles and put them into two categories: polite “social” smiles which engage fewer muscles, and sincere “felt” smiles that use more muscles on both sides of the face.
15. Babies start smiling as newborns: Most doctors believe that real smiles occur when babies are awake at the age of four-to-six weeks, but babies start smiling in their sleep as soon as they’re born.

Jim’s NOTE: The two pictures in this post are of my “baby” sister Eileen (who has a beautiful smile) and her youngest, Shannon.  Shannon was just 3 months old when this shot was taken — and she already was smilin’ like her mom!

To read this article in the original, visit here.  Thanks for Sharing a Smile, Ken!

Assertiveness: You Can Do This!

Any emotion that you WANT to experience more can become more natural if you play the role, or practice it, more often.  Let’s look at assertiveness.

In assertiveness, you are able to stand up for yourself or your position from a place of confidence. When you practice assertiveness, you are more likely to get your own needs met and your questions answered without anyone else ‘losing.”

For example, do you ever find yourself in a situation where someone asks, “Are there any questions?” and no one speaks? But you have a ton of questions?  Guess what – it’s very likely that others have concerns or questions similar to yours, but no one wants to be the one to extend the meeting or admit they aren’t completely clear.  99% of the time when someone asks a good question, other people in the room feel relieved because THEY are confused about the same issue, but could not find the courage to raise their hands.  When you do, you will be seen as a little bolder, a little more confident… and you’ll often affect how things roll out.

Or how about when a manager says, “we need a couple people for this task force?”  Do you think, “It will be a waste of time.  I don’t have the energy,” or do you raise your hand to get involved?  When you say Yes to small opportunities, there is risk, e.g. you can mess up, fail, get blamed for what’s not working, and have extra stress in your life.  On the other hand, there is an upside:  you’ve also just put yourself in a situation where you can influence the final decision, learn something new or learn it before others do, make new contacts outside your primary job, and get experience being a spokesperson — all benefits of being assertive!

You can’t win if you don’t play.

The Ohio Lottery for years has used a marketing tagline that says, “You can’t win if you don’t play.”  So get in the game.  Start small. Speak up in situations within your team before you stand up in front at the next all-company meeting.  Or maybe volunteer for a short-term project team to get your feet wet before you try to get on that six-month task force.  Practice, practice, practice pushing yourself out of your comfort zone in tiny ways, even at home or in your community.

And then notice how much stronger your assertiveness muscles become. Notice how others start to look to you to be their “voice” in confusing situations.  See how your willingness to take little risks can help you be more comfortable taking big ones.  And finally, notice how those are all leadership behaviors, that will help you in all areas of your life.

Remember: Leadership is not about a title.  Anyone can be a leader who practices even a bit of risk-taking and uses their personal capital to help improve the culture or conditions in the workplace.  And the more you stretch your assertiveness muscles, the more you grow.

Put the 13 Happiness Principles into Action

For the past 32 years I’ve been married to an amazing woman who has partnered with me in raising a great family, but who pretty much left me alone when it came to running my coaching and consulting business (except for balancing the books!).  A few years ago, however, she started to pay more attention to my work on Happiness as she noticed they have a real impact.  Please join me in welcoming guest author Cheryl Smith as she shares some of her accumulated learning.

The 13 Principles of Happiness Applied to Real Life

by Cheryl Smith

I am an accountant, not a writer.  Still, I’ve learned a lot about Happiness over the past few years.  What follows are some of my “aha” moments that relate to some of Jim’s 13 Principles of Happiness.

Become Positively Self-ish, #1
I always used to put everyone in my life before me — whether my husband, my children, my parents, or my friends, I always suppressed my own needs.  I remember one Christmas when Jim and I were writing our holiday letter, and I had no personal highlights.  I was the “support” behind most of Jim’s and the kids’ highlights, but I actually had none of my own.

I feel differently now.  I realize how I can give even more if I prioritize my needs, too.  I love children and truly enjoy every minute I can spend with young kids.  Several years ago I seriously considered foster parenting, but life and various health issues altered that path.  I do, however, volunteer once a week at Providence House (a crisis nursery for children) and I get a lot of joy from working with the kids.  When I returned to work after my surgery, in the “heat” of the tax season, I felt that I would have to give up my volunteering.  However, after thinking long and hard, I decided to be positively self-ish and I found the time to maintain my training hours and have continued my volunteer work despite everything else.

Be Authentic, #13
I witnessed an example of this last month when my son got married.  He and Katie chose to celebrate their wedding in the way they wanted whether that met with others’ expectations or not.  They had a small private event in northern Michigan with two dozen of their closest friends and family and then the next weekend they had a celebration in Chicago with a comedy show and a party at a venue decorated with eclectic 50’s décor!

My daughter and son-in-law married several years ago in the gracious splendor of the Basilica of Notre Dame and for them, it was perfect.  Last month was perfect for Justin and Katie.  Neither event was better, just different.

When you Live Your Values (#2) it is much easier to remember what is most important.  When it comes to marriage, it is about making a lifetime commitment to the one you love, whether on a beach in northern Michigan or in the Notre Dame Basilica.  I believe they have both chosen wisely, and in the process been true to themselves.

Build Reserves, #5
I have realized recently that what I want to build reserves of in my life is Memories.  I don’t need extra things; what I want is extra experiences.  I told my family that I don’t want gifts for birthday or Mother’s Day.  Instead, what I want is a chance to get together or to receive a phone call.  I guess that is why Jim, Kelly, Paul, Jared and I gave Justin and Katie a honeymoon trip for their wedding gift.  What we were really giving them was an adventure and an opportunity for memories.

Tolerate Nothing, #6
This principle is one of my favorites and I practice it often, frequently in small ways.  The recent wedding gave me an opportunity to really put it to use.  Because Justin and Katie chose an unconventional path there were some friends and family who were less than supportive of the plans.  At first I was worried about “how to make it right.”  But Katie’s mother and I decided that we would not tolerate, nor worry about, those folks.  We decided that those who came to the events would be those who were supposed to be there, and we would happily celebrate with them.  And we did.

Choose to Respond, #7
Just 6 months ago I was diagnosed with a brain tumor.  It was not within my brain, but rather inside the lining surrounding my brain; and it was not cancer – but was still a brain tumor!  I chose to respond with all resources available to me.  I had a wonderful surgeon at the Cleveland Clinic and nine days after my diagnosis I had 10 hours of brain surgery.  The only open date on the surgeon’s calendar was Christmas Eve, and for a moment I worried about “ruining” the holiday.  But I decided that I have to take care of me (I guess that’s also Principle #1 again).

There are many things in life that we cannot control, but in whatever way possible we must respond and face things head on.  I try to face things as quickly as possible now.  I find that it gives me much less time to worry and far more energy to act.

Pay Attention, #9
I think that staying focused on what is going on around you is critical.  I don’t just mean what is going on at the global level.  I mean what is going on right in front of you!

I will always remember a conversation with my 25-year-old brother-in-law, Sean, the Thanksgiving before his death from Leukemia.  Sean was trying his best to be with family, even though he’d just learned that the cancer had returned.  After dinner I noticed that he had moved away from the group and eventually headed upstairs.  After a few minutes I followed him up.  He was in his cousin’s bedroom crying.  I walked in and just held him.  He said, “ No one wants me to be here, I make them uncomfortable.  No one even came looking for me.”  It was not a time to debate his statement or correct him.  It was just a time to hold him and remind him that we all loved him.

Always pay attention to those around you.

Simplify, #10
This is the principle I find easiest and hardest to incorporate into my life.  I like things simple, very simple, if possible.  But I also like things to be predictable, and I hate change.  But Jim has helped me to learn that change and simplify need not be mutually exclusive.  Change does not have to complicate your life, unless you let it.  Sometimes the very best way to simplify is to allow a change or let go!

Cheryl Smith, CPA, is a wife, mother, and tax accountant.  She lives in Cleveland, Ohio, with her terminally happy husband and two unnamed goldfish.

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Anyone can make the decision to be happy when they PRACTICE an aspect of happiness every day.  Why not post a copy of the 13 Principles on your workstation wall or on your refrigerator so you can put them into action like Cheryl has?  You can download a 1-page summary.  Choose Happiness.