You Can’t Change Other People

“You can’t change other people. You can only change how you respond to them.” I first heard this life lesson from a mentor when I was a newly minted supervisor 30 years ago. At the time I was struggling with how to manage several very difficult personalities on my team. What I learned in that important conversation with Tiona has served me in many, many life situations.

People are who they are, and you can’t change that. Yet how much time do you spend trying? If you’re like most people, a lot. And you probably find that your efforts, like mine, lead to feelings of anxiety, resentment, maybe anger, and sometimes even guilt. And frustration, lots of that. Because what’s the matter with you, that you can’t “help” them see the “right” way to see the situation, or the “right” way to behave?

There’s nothing wrong with you – you just need to shift your focus from them back to yourself. E.g., What story are you telling yourself? What emotional state are you bringing to the conversation? What is your habitual reaction to how they speak or behave? What would you rather be doing in the conversation?

A story to illustrate: Last week I attended a business-networking event where I met several new and interesting people. One of them, Patrick, is upbeat and full of energy, and we immediately fell into a spirited conversation. We are both into self-improvement and believe in the power of Positive, so we discovered much we had in common.

At one point, Pat spoke of a situation where he’s having problems remaining positive. He owns a small business that employs a dozen people and for which he is the primary rainmaker/sales person. He loves his work – most of the time. His primary contact at the company’s largest customer is a very aggressive (and sometimes almost nasty) manager who constantly seeks to provoke his “opponent” in every conversation. From experience, Pat believes that this client interprets any sign of weakness as a signal to “go in for blood and finish the kill.” Pat figured that going eye-to-eye with this guy was the only way to survive – so when the client pushes, he pushes back. The tactic seems to work, but Pat feels drained by encounters, and dislikes having to behave that way.

“So,” he asked me, “how can I influence him to change?” I smiled. Then I offered the same advice that began this article: You can”t change other people, you can only change how you respond to them.

The story Pat’s telling himself is, “I must stand up to this guy – that’s the only way I can succeed.” Thus he’s approaching every meeting in a mood of intimidation mixed with determination, and his habitual reaction has been to match aggression with aggression, which makes every conversation a battle in which he must hold his ground.

“What would you rather be doing in the conversation?” I asked. Pat said he’d like to get the business but without feeling like he’s been in a fight. So I showed him two simple practices that may help him to succeed in a different way.

First, the verbal skill of Yes, And… This is the foundational language skill we see in Improvisational acting, where the goal is to embrace what comes at you, then build on it to keep the action going. Yes, And is the opposite of Yes, But. Rather than trying to push back on everything this client says, try Accepting it (the Yes) and then Building on what he says (the And…). In other words, let it be a conversation rather than an argument; and notice what happens.

I also taught Pat a quick physical skill to help him shift his presence in the conversation. Pat’s instinctual reaction to his client’s aggression is to Resist. The way this shows up in his body is that he plants both feet, squares his shoulders, and leans forward – sort of like a lineman in US-style football.

The part that works here is his footing – both he and his client need to feel that Solidity. But by always facing off with the client, Pat is constantly “taking a hit,” or absorbing all that negative energy, which is why he feels tired.

So we worked to combine Flexibility with Solidity. I had Pat keep his feet solidly planted, and pull one foot back just a few inches. Then I had him pivot slightly at the waist so that he faced me at an angle. This small shift allows him to deflect the hit, or watch it pass, rather than taking it on the chest.

This physical shift can allow Pat to embody the spirit of Yes, And… as well as support an emotional shift from aggression (solid and inflexible ) to assertive (solid yet flexible). If Pat changes how HE shows up in the conversation, the conversational dynamic will shift even if the other person remains as stubborn as before. And hopefully Pat can emerge from his next negotiation with a contract AND his energy intact!

Do This For Yourself

Is there someone in your personal or professional life with whom you wish to have a different (aka better) relationship? Work through these steps to create a new response for yourself.

1. What story are you telling yourself about that other person? e.g. Joe always does this… or Chris never does that…
2. What emotional state does that invoke in you, even before you start? When you acknowledge your emotion, you give yourself more power to change it.
3. What is your habitual reaction to how they speak or behave? Do you shrink, tense up, get quiet, turn sarcastic, push back, panic?
4. What would you rather be doing in the conversation? Use your power to choose. Name the feeling you’d like to hold when you are in relationship with that person – in other words, how do you want to feel when you are around them? Confident? Caring? Loving? Valued? Accepting? Calm?
5. What body posture would match that feeling? How would you stand, sit, or breathe? Would you be leaning forward, or back? Where would your center of gravity land?
6. Practice the new posture and the new story for awhile, in non-stressful situations, to help your system get used to it.
7. Then try it in the real conversation, and notice what happens when YOU show up in a different way!

Remember: you are half of every conversation; if you shift, so will that next conversation.

Are You as Happy as You Want to be?

Are you are as happy as you want to be?  Have you “succeeded” yet still find happiness elusive?  Do you sometimes feel “stuck” in your career or your life, without a clear path to what’s next for you?

If those questions caused you to pause for a moment, I invite you to read on.

What is Happiness, and Why Should You Care?

I define happiness as wanting what you have. Happiness, then, is an inner state; the quality of being joyous, glad, or contented.

Who cares?  Well, studies in the field of Positive Psychology look at the cause-and-effect cycle of “positive emotions,” e.g. gratitude, joy, hope, contentment, optimism, love, and, of course, happiness. Those studies show that that people who experience more positive emotion in their lives are:

• More RESILIENT. They hold up to stress better, and recover from negative or traumatic situations more quickly.
• More CREATIVE. They typically see more options available to them and are more comfortable trying new ideas and experiences.
• HEALTHIER.  Happier people get sick less often, and when they do they bounce back more quickly.

The good news: anyone can learn to experience more positive emotions in their life by engaging in a variety of skill-building exercises.

You see, our emotions function like our muscles. When we work out regularly, our muscles grow larger and stronger; if the emotions we most often exercise are worry, anxiety, and fear, those moods dominate our lives. Our positive emotional “muscles” need to be worked out to help them grow stronger.  The more often we seek out and experience positive emotions (happiness), the greater our capacity to deal with the future.

For example, keeping a gratitude journal helps strengthen your awareness of the blessings in your life. Other “exercises” for your emotional self can include:

• Learning how to breathe differently, e.g. deeper vs shallow breathing supports a different set of emotional responses
• Shifting how and where you carry energy in your body (calm energy resides in a different place than the energy of purpose, action, pain, anxiety, creativity, and so on)
• Noticing the reactions you have to various people or conversation topics (e.g. that coworker who always “pushes your buttons”) and gradually introducing a new response on both physical and emotional levels
• Changing the language you use in conversation.  Simple changes in the words you use can yield amazing changes in how you feel and the quality of your interactions

As a coach, I work with people who want to show up differently in the world.  The above are some of the tools I use with my clients to make the changes they seek.

Where’s this article coming from, you might ask… Well, I had a conversation yesterday with someone who appeared to get irritated with me, and said, “why would I need a coach to help me do all that? I can do it myself!”

My response:  “If you can do it yourself, then why are we having this conversation?”

You see, knowing is not the same as doing.  We benefit from having people outside of our world to help us understand who we are and how we are really showing up in that world.  That’s why I have several coaches.  That’s why Oprah Winfrey has a coach. And Tiger Woods.

A personal coach is a resource to help you achieve more in the world than even you believe possible.  In a world gone CrazyBusy, I know I can use all the help I can get!

How about you?

Jim Smith, PCC, is a personal and executive coach.  He works with clients who want to change how they show up in the world — because they “have it all” but still aren’t happy.

Happiness is Colored Socks

Today, I celebrate colored socks.

Two months ago I offered my newsletter readers 13 ideas for changing the world, starting with themselves.  One of those ideas (and the one most often commented on) was, “Wear Colored Socks (or something that adds a splash of color, flamboyant, or “wild” to your wardrobe).  The concept is that colored socks start conversations, can create smiles, and shift moods.  Fun stuff.

Well, this concept caught on with my family. who are always on the look out for novel gift ideas

On Christmas morning, then, I received numerous packages filled with fun accessories for the feet.  My daughter had scoured the Internet to find me a literal rainbow of footwear.  This picture is not a stock photo — it is a display of my new colored socks (sans the bright orange ones that I was actually wearing at the time…)

I’ve owned argyle and patterned socks before.  But I gotta tell you, it’s a whole new ballgame when you leave the house wearing dress slacks and a pair of neon orange tube socks, or when you are a communion minister at church and someone spots your kelly green hose.

My socks have been starting LOTS of conversations over the past few days, and every one of those conversations has been a happy one.

I have a coaching colleague who wears red.  I don’t actually know if it’s a ’signature’ thing with her, or simply a matter of personal preference, but I can’t think of a time in the past five years when I’ve run into Regina Olbinsky that she was not wearing red clothing or a red accessory or highlight somewhere on her person — a belt, a purse, a splash of red jewelry, or a red business suit or jacket.  Regina always stands out in a roomful of business people mostly dressed in subdued blues, greys, and black.  She creates a spark, and I believe part of that is through her bold use of color.

Do NOT underestimate the power of little things to change the world.

Speaking from personal experience over the course of just five days, I have been witness to several dozen people experiencing a moment of lightness and pure joy that might not have occurred for them if not for the smile that my socks brought to their faces.

Happiness and Colored Socks.  Who knew?